Terms and Conditions
Welcome to BUILD IN PUBLIC!
1. Service Delivery
1.1 Professional Services
Advisory and consulting services are delivered remotely via scheduled video calls
All sessions are scheduled in Eastern Time (ET)
Materials and deliverables are provided digitally
Access to resources is granted upon payment confirmation
1.2 Digital Products
Program materials are delivered via specified digital platforms
Content access duration is specified in product description
Technical support is provided via email
1.3 Media & Sponsorships
Sponsorship deliverables are executed as per signed insertion orders
Publication/air dates are confirmed in writing
Performance reports are delivered within 7 days of campaign completion
2. Cancellation Policy
2.1 Consulting Services
24-hour notice required for session rescheduling
Missed sessions without notice are forfeited
Long-term engagement cancellations require 30-day written notice
Emergency rescheduling is evaluated case-by-case
2.2 Group Programs
Cancellation available up to 7 days before program start
Program transfers available with 14-day notice
No-shows do not qualify for make-up sessions
Early termination terms specified in program agreement
2.3 Sponsorships
7-day notice required for campaign cancellation
Rescheduling subject to availability
Cancellation fees may apply as per insertion order
Emergency cancellations handled case-by-case
3. Refund Policy
3.1 Professional Services
Full refund available before first session delivery
No refunds for delivered services
Unused prepaid services refundable at company discretion
Partial refunds for incomplete milestone deliverables
3.2 Digital Products
48-hour cooling-off period for digital programs
No refunds after content access is granted
Technical issues addressed via support before refund
Pro-rated refunds for system-wide technical failures
3.3 Sponsorships & Media
Non-refundable once campaign starts
Pro-rated refunds for undelivered placements
Make-good placements offered for technical issues
Full refund if campaign cannot be executed as sold
4. Payment Terms
4.1 Service Fees
All fees are in USD
Payment required before service delivery
Multiple payment options available as specified
Late payments subject to service suspension
4.2 Subscription Services
Recurring payments processed automatically
Cancellation stops future billing
No refunds for partial period usage
5. Our Contact Information
BUILD IN PUBLIC LLC 3300 Hamilton Mill Road Ste 102 696 Buford, GA 30519 United States
Email: kp@buildinpublic.xyz or trulykp@gmail.com Support Hours: Monday - Friday, 8:00 AM to 5:00 PM ET Response Time: Within 2 business days
6. Additional Terms
6.1 Force Majeure
Service delivery may be affected by circumstances beyond our control
Reasonable alternatives will be provided where possible
Credit or rescheduling options offered for affected services
6.2 Changes to Terms
Terms may be updated with 30 days notice
Material changes will be communicated via email
Continued service use constitutes acceptance
6.3 Governing Law
These terms are governed by the laws of Georgia, United States
Disputes subject to mediation before legal action
Venue for any proceedings in Gwinnett County, Georgia
Last Updated: December 1, 2024